Cancellation & Refund Policy
Last updated: October 2026
This Cancellation & Refund Policy applies to houseboat bookings made with Kalappura Houseboats & Tours ("we", "us", "our"). By making a booking you agree to the terms below.
Cancellation Charges
- 7 or more days before check-in: Free cancellation — full refund of any advance paid.
- Within 7 days of check-in: 50% of the total booking amount is charged; the remaining amount is refunded.
- No-show / same-day cancellation: The full booking amount is charged and is non-refundable.
How to Cancel
To cancel or modify a booking, contact us as early as possible by phone or WhatsApp at +91 98950 53528 or by email at info@kalappurahouseboats.com, quoting your Booking ID. The cancellation charge is calculated based on the date we receive your cancellation request.
Refund Method & Timeline
- Eligible refunds are processed to the original payment method used at booking.
- Refunds are initiated within 5–7 business days of the confirmed cancellation.
- Depending on your bank or card issuer, it may take an additional 5–10 business days for the amount to reflect in your account.
- Applicable payment-gateway charges or taxes, where non-refundable, may be deducted from the refund.
Weather & Force Majeure
Houseboats are covered and operate in most weather conditions. If a cruise cannot operate due to severe weather, government restrictions, or other circumstances beyond our control, we will offer a rescheduling of your stay to a mutually convenient date wherever possible. Refunds in such cases are handled on a case-by-case basis.
Advance Payment
A 20% advance confirms your booking, with the balance payable at the property on check-in. The advance is fully refundable under the free-cancellation window above.
Contact
For any questions about cancellations or refunds, contact us at info@kalappurahouseboats.com or call +91 98950 53528.