Privacy Policy
Last updated: August 2026
Kalappura Houseboats & Tours ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website or book a houseboat, and how we use it.
Information We Collect
When you make a booking or enquiry, we collect information you provide directly, such as:
- Your name, mobile number, and email address
- Country of residence
- Booking details (dates, number of guests, room preference, food preferences, special requests)
- Payment preference (we do not store full card details — payments are processed securely by our payment gateway)
We also collect standard technical data such as your IP address and browsing activity through analytics tools to improve our website.
How We Use Your Information
- To process and confirm your booking
- To contact you about your reservation (by phone, WhatsApp, or email)
- To provide customer support and respond to enquiries
- To improve our website and services
- To send booking confirmations, receipts, and (if you opt in) special offers
How We Protect Your Data
We use secure, encrypted connections (HTTPS) across our website. Payment transactions are handled by a trusted third-party payment gateway and we do not store your complete card information on our servers.
Sharing Your Information
We do not sell your personal information. We only share it with service providers necessary to fulfil your booking (such as our payment gateway and email provider), and where required by law.
Cookies & Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Contact Us
For any privacy-related questions, contact us at info@kalappurahouseboats.com or call +91 98950 53528.